Refund Policy

We want you to be happy with your purchase. This Refund Policy explains when a refund is available, how it is issued, and how long it takes. It works together with our Exchange & Return Policy and Cancellation Policy.

This policy does not affect your statutory rights as a consumer under applicable Pakistani law.

You may be eligible for a refund where:

• you received a defective, damaged, or incorrect item;
• you returned an eligible item within our 7-day return window, in line with our Exchange & Return Policy; or
• we cancelled your order after you had already paid for it.

Returned items must be unused, unwashed, and in their original condition with all tags and packaging intact.

For hygiene and fairness, the following are not eligible for a refund unless they arrive defective:

• innerwear, socks, and other hygiene-sensitive items;
• items marked as final sale or clearance;
• customised or made-to-order products;
• items returned without tags, or damaged through use or washing.

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued as follows:

• Bank transfer / prepaid orders — refunded to the original account or payment method.
• Cash on Delivery orders — refunded via bank transfer to an account you provide, since no online payment was made at purchase.

Delivery charges are non-refundable unless the item was defective or the wrong item was sent.

Once approved, refunds are processed within 7 to 10 business days. The time it takes for the amount to appear in your account may vary depending on your bank. If your refund is delayed beyond this window, please contact us on WhatsApp with your order number.

To request a refund:

1. Contact us on WhatsApp within the eligible window.
2. Share your order number and, for defective or incorrect items, a clear photo of the issue.
3. Follow the return instructions our team provides. Once we receive and inspect the item, we will process your refund.