Privacy Policy

This Privacy Policy explains how DRAV ("we", "us", or "our") collects, uses, stores, and protects your information when you visit our website or place an order. We are committed to handling your data responsibly and only collecting what we genuinely need to serve you.

By using our website or placing an order, you agree to the practices described here. If you do not agree, please do not use the site.

We only collect information that is necessary to process and deliver your order:

• Order details — your name, email address, phone number, and shipping address.
• Order contents — the products, sizes, colours, and quantities you purchase.
• Technical data — basic information your browser shares automatically, such as device type and general usage, used to keep the site working and secure.

We do not collect or store your card or banking details. Payments are made through Cash on Delivery or a direct bank transfer that you complete yourself — we never see or hold your financial credentials.

Your information is used strictly to:

• Process, prepare, and deliver your orders.
• Contact you about your order, delivery, or a support request.
• Handle returns, exchanges, refunds, and cancellations.
• Improve our products, website, and customer experience.
• Prevent fraud and keep our store secure.

We will only send you marketing messages if you have chosen to receive them, and you can opt out at any time.

We do not sell, rent, or trade your personal information. We share it only with the limited parties needed to complete your order:

• Delivery partners — couriers receive your name, address, and phone number to deliver your parcel.
• Service providers — trusted platforms that host our website and store order data on our behalf, under confidentiality obligations.
• WhatsApp— if you contact our support, your message is handled through WhatsApp's own service.
• Legal authorities — only where we are required to do so by applicable law.

We use essential cookies and local storage to remember the items in your cart and to keep the site functioning. As a Progressive Web App, the site may also store data on your device so it loads faster and can work offline. These are used for functionality — not for tracking you across other websites.

You can clear this data at any time through your browser or device settings.

We keep your order information only for as long as needed to fulfil your order, meet our record-keeping obligations, and resolve any disputes. We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

No method of transmission or storage is ever completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

You may, at any time, ask us to:

• Confirm what personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete your information, where we are not required to keep it by law.
• Stop sending you marketing messages.

To make a request, contact us on WhatsApp using the details below. We may need to verify your identity before acting on a request.

Our store is intended for adults. We do not knowingly collect personal information from anyone under 18. If you are under 18, please use the site only with the involvement of a parent or guardian. If you believe a child has provided us information, contact us and we will remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "last updated" date at the top of this page shows when it was last revised. Continued use of the site after an update means you accept the revised policy.

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Nothing in this policy limits any rights you may have under applicable Pakistani data-protection and consumer laws.

For any privacy question or request, please reach us on WhatsApp using the button below.