Cancellation Policy

You can cancel your order free of charge at any time before it has been dispatched. As we aim to prepare orders quickly, please contact us as soon as possible if you wish to cancel.

Once an order has been handed to the courier, it can no longer be cancelled — but you may still be able to return it under our Exchange & Return Policy.

1. Contact us on WhatsApp as soon as you decide to cancel.
2. Provide your order number so we can locate your order.
3. We'll confirm the cancellation and, if you had paid in advance, begin your refund under our Refund Policy.

If you cancel a prepaid or bank-transfer order before dispatch, you will receive a full refund, processed within 7 to 10 business days.

For Cash on Delivery orders, no payment is taken until delivery, so cancelling before dispatch simply stops the order — there is nothing to refund.

For Cash on Delivery orders, please make sure you are available to receive and pay for your parcel. If delivery fails after repeated attempts, or the parcel is refused without a valid reason, we may cancel the order. Repeated refusals of Cash on Delivery orders may affect your ability to use this payment method in future.

In some situations we may need to cancel an order, including where:

• the item is out of stock or unavailable;
• there was a pricing or product description error;
• we are unable to verify or deliver to the address provided; or
• we suspect fraudulent or abusive activity.

If we cancel an order you have already paid for, you will receive a full refund. We will always try to let you know before cancelling.